ShareChat

Empowering ShareChat with 24/7 Multilingual Content Moderation Excellence

<300 Seconds

TAT (Turn Around Time)

99%

Accuracy

24/7

Operational Coverage

Background

ShareChat is India’s leading social media platform, catering to over 180 million monthly active users across 15+ regional languages. With a mission to enable internet adoption for the next billion users in India, ShareChat thrives on user-generated content (UGC) — making safe, relevant, and high-quality content moderation a critical business priority.

The Challenge

With exponential user growth and a vast influx of multimedia content, ShareChat encountered several critical challenges. They urgently needed a reliable BPO partner with specialized expertise in content moderation to manage the increasing volume effectively. Additionally, multilingual capabilities were essential to moderate content across various languages and Lines of Business (LOBs). Maintaining high accuracy and strict compliance with community guidelines at scale became a top priority, alongside ensuring robust data security and a controlled work environment to safeguard sensitive user content.

Solution

ShareChat’s content moderation operates 24/7 with dedicated teams fluent in major Indian languages, covering text, image, and video across all Lines of Business. Through structured training and performance monitoring, they achieved 99% accuracy within a year. The moderation team consists of experienced professionals familiar with user-generated content and cultural nuances. Strict data privacy measures, controlled access, and NDA-backed operations ensure a secure working environment. Additionally, AI-driven quality assurance tools enhance workflow efficiency and support faster, more accurate decision-making.