Customer Support & BPO Services for Ecommerce

Explore Our Capabilities

Outsource Customer Support, Operations, and Growth — All in One Place

Non Delivery Return

We help e-commerce businesses reduce failed deliveries by proactively connecting with customers, resolving address issues, and ensuring faster redelivery.

Order Confirmation

We ensure every order is verified directly with the customer, reducing fake or incorrect orders, minimizing returns, and building trust with your buyers.

Customer / Seller Support

Our customer support service ensures your buyers get quick, reliable, and personalized assistance, helping build trust and long-term loyalty at a low cost.

Abandoned Cart

We recover lost sales through abandoned cart calling by reconnecting with customers, addressing concerns, and encouraging them to complete their purchase.

Outsource Customer Care, Strengthen Your E-commerce Brand

“End-to-End Outsourcing Services for E-commerce Success

80%+

Increase CSAT

<30 Second

First Response TIme

60%

Reduce cost in Re-delivery

The Approach That Worked

Smart Operations for Smarter E-commerce

AI + Human Support

AI + human calls blend automation with personal interaction to boost efficiency and customer satisfaction while lowering costs.

Call Tracking and Monitoring

Enables real-time tracking and analysis of calls to ensure quality, compliance, and performance insights.

Skilled Workforce

Employs trained professionals with expertise in customer service, sales, and technical support for superior client interactions.

Frequent QA

Regular quality assurance assessments maintain high service standards and identify areas for continuous improvement.

Powerful Monitoring Tools

Utilizes advanced software to monitor call activities, agent performance, and customer feedback for optimized operations.

Cost Optimization

Leverages AI-driven automation to streamline processes, reduce manual effort, and lower operational costs without compromising service quality.

What Our Customer's Are Saying

Happy Customers, Real Result

Tech Fi Technologies did a solid job of meeting the client's needs. The team manifested their professionalism through timely deliveries and responses. What distinguished the team from other providers is their flexibility in terms of making changes. They also boasted a can-do attitude.

Anubhav Attri

Omega TC Head, LT Foods

Tech Fi Technologies is able to improve customer service score from 40% to 60%. The team is highly collaborative, and internal stakeholders are particularly impressed with the service provider's responsiveness and commitment to timeliness.

Aman Jain

Strategy & Growth, WinZo Games

The team was able to persuade a significant number of recovered patients to donate their plasma. Tech Fi Technologies' work was methodical, efficient, and effective. They led a systematic process of sharing and reviewing patient data, resulting in the success of the project.

Neil Pinto

Founder, PINT

Powering Growth for E-commerce Businesses