Customer Support & BPO Services for Social Media

Explore Our Capabilities

Professional content moderation and customer support outsourcing for Entertainment brands

Content Moderation

Monitor and review user-generated content to ensure it meets platform guidelines and community standards.

Image Moderation

Screen and filter images to detect and remove inappropriate or non-compliant visuals.

Video Moderation

Analyze video content to identify and flag violations, ensuring a safe and brand-friendly environment.

Profile Moderation

Verify and monitor user profiles to maintain authenticity and platform integrity.

Improves Trust and Safety for you Social Media

Outsource your content moderation and maintain trust and safety of your platform

99%

Accuracy

<300 Sec

TAT

500000 +

Content Moderated

The Approach That Worked

Smart Operations for Smarter Entertainment Companies

AI + Human Support

AI + human calls blend automation with personal interaction to boost efficiency and customer satisfaction while lowering costs.

Call Tracking and Monitoring

Enables real-time tracking and analysis of calls to ensure quality, compliance, and performance insights.

Skilled Workforce

Employs trained professionals with expertise in customer service, sales, and technical support for superior client interactions.

Frequent QA

Regular quality assurance assessments maintain high service standards and identify areas for continuous improvement.

Powerful Monitoring Tools

Utilizes advanced software to monitor call activities, agent performance, and customer feedback for optimized operations.

Cost Optimization

Leverages AI-driven automation to streamline processes, reduce manual effort, and lower operational costs without compromising service quality.

What Our Customer's Are Saying

Happy Customers, Real Result

Tech Fi Technologies did a solid job of meeting the client's needs. The team manifested their professionalism through timely deliveries and responses. What distinguished the team from other providers is their flexibility in terms of making changes. They also boasted a can-do attitude.

Anubhav Attri

Omega TC Head, LT Foods

Tech Fi Technologies is able to improve customer service score from 40% to 60%. The team is highly collaborative, and internal stakeholders are particularly impressed with the service provider's responsiveness and commitment to timeliness.

Aman Jain

Strategy & Growth, WinZo Games

The team was able to persuade a significant number of recovered patients to donate their plasma. Tech Fi Technologies' work was methodical, efficient, and effective. They led a systematic process of sharing and reviewing patient data, resulting in the success of the project.

Neil Pinto

Founder, PINT

Powering Growth for Entertainment Businesses