Customer Support & BPO Services for FMCG

Explore Our Capabilities

Professional telemarketing and customer care outsourcing for FMCG brands

Outbound Sales

Drive growth by reaching out to prospects and converting leads into loyal customer.

Cross Sell/Up-sell

Maximize customer value through strategic recommendations of complementary or premium products.

Feedback/Survey Calls

Collect valuable customer insights to help you refine your offerings and improve satisfaction.

Inbound Seller Support

Deliver responsive, expert support to your sellers to ensure smooth operations and quick issue resolution.

Outsource Sales, Strengthen Your FMCG Brand

What we have achieved

68%

Boost In Sales

90+

Increase in Up Sell

90%

Seller Satisfaction Score

The Approach That Worked

Smart Operations for Smarter FMCG Companies

AI + Human Support

AI + human calls blend automation with personal interaction to boost efficiency and customer satisfaction while lowering costs.

Call Tracking and Monitoring

Enables real-time tracking and analysis of calls to ensure quality, compliance, and performance insights.

Skilled Workforce

Employs trained professionals with expertise in customer service, sales, and technical support for superior client interactions.

Frequent QA

Regular quality assurance assessments maintain high service standards and identify areas for continuous improvement.

Powerful Monitoring Tools

Utilizes advanced software to monitor call activities, agent performance, and customer feedback for optimized operations.

Cost Optimization

Leverages AI-driven automation to streamline processes, reduce manual effort, and lower operational costs without compromising service quality.

What Our Customer's Are Saying

Happy Customers, Real Result

Tech Fi Technologies did a solid job of meeting the client's needs. The team manifested their professionalism through timely deliveries and responses. What distinguished the team from other providers is their flexibility in terms of making changes. They also boasted a can-do attitude.

Anubhav Attri

Omega TC Head, LT Foods

Tech Fi Technologies is able to improve customer service score from 40% to 60%. The team is highly collaborative, and internal stakeholders are particularly impressed with the service provider's responsiveness and commitment to timeliness.

Aman Jain

Strategy & Growth, WinZo Games

The team was able to persuade a significant number of recovered patients to donate their plasma. Tech Fi Technologies' work was methodical, efficient, and effective. They led a systematic process of sharing and reviewing patient data, resulting in the success of the project.

Neil Pinto

Founder, PINT

Powering Growth for FMCG Businesses